I understand sometimes you need to see something in person to know if it is right for you. It is important to me that you to truly love your new jewelry. If for any reason you do not, please email me at hello@juelhartmann.com within 10 days of delivery to request a return or exchange.

Returns are accepted of unworn jewelry in it's original packaging.

Custom orders are not eligible for returns or exchanges.

Nov 1 - Dec 22 has an extended return policy to cover gift giving.

Shipping charges are non refundable.

Refunds will be made to the original method of payment.

Please consider shipping with insurance as I can not be responsible for items lost, stolen or damaged in transit.

I stand behind my work and am happy to offer repairs free of charge on jewelry you have purchased form me when the repair is due to a production issue. Please contact me directly about the repair and we can discuss next steps.

Repairs not related to production issues (such as your two year old bending the design out of shape, it's happened!) will incur a fee. Please contact me directly so I can determine if the repair is possible and what it will cost.